Thomas Cook Airlines told passenger wearing crop top to ‘cover up’

Thomas Cook Airlines told passenger wearing crop top to 'cover up'

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A U.K. airline told a passenger wearing a crop top that she needed to “cover up” and that her outfit was “inappropriate,” though it has since apologized for its actions.

Emily O’Connor was flying from Birmingham, England, when Thomas Cook Airlines warned her “that they were going to remove me from the flight if I didn’t ‘cover up’ as I was ‘causing offence’ and was ‘inappropriate,'” O’Connor wrote on Twitter, along with a photo of her outfit. “They had 4 flight staff around me to get my luggage to take me off the plane.”

“I informed the staff that there is no ‘appropriate wear’ policy stipulated online,” she continued in a reply to her original tweet. “I stood up on the flight and asked if anyone was offended, no-one said a word.”

Thomas Cook does mention such a policy in its in-flight magazine, under the heading “Appropriate attire.” It says: “Customers wearing inappropriate attire (including items with offensive slogans or images) will not be permitted to travel unless a change of clothes is possible. Footwear must be worn on the aircraft.”

O’Connor eventually received a jacket from her cousin, who was also on the flight. “I was given a jacket by my cousin sitting at the front of the plane and they did not leave until I physically put it on,” she wrote. “They made comments over the speaker about the situation and left me shaking and upset on my own.”

The airline has since apologized to O’Connor.

“We are sorry that we upset Ms O’Connor,” a Thomas Cook Airlines spokesperson told USA TODAY in a statement. “It’s clear we could have handled the situation better. In common with most airlines we have an appropriate attire policy. This applies equally to men and women of all ages without discrimination. Our crews have the difficult task of implementing that policy and don’t always get it right.”

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Read or Share this story: https://www.usatoday.com/story/travel/flights/2019/03/15/thomas-cook-airlines-told-passenger-wearing-crop-top-cover-up/3174723002/





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